This policy sets out which personal data Lüks Casino processes. It also covers the reason for processing, retention periods and the scope of sharing. Opening an account on the site means accepting the practice described here. This text and the Terms of Use form one whole.
Data we collect
Data reach us from three sources. You enter details at registration. The system logs activity while you play. The payment provider returns transaction data to us. Personal data is not purchased from third parties for advertising.
| Data | Purpose | Retention |
|---|---|---|
| Phone number, email. | Opening the account, login checks, reaching you. | While the account stays open. |
| Full name, date of birth. | Checking the 18 age limit and account ownership. | For the legal retention period. |
| Payment records. | Carrying out deposits and withdrawals. | For the legal retention period. |
| Betting and game history. | Settlement, bonus wagering, complaint review. | For the legal retention period. |
| IP address, device data. | Security, multiple-account and fraud checks. | A limited period after the record is made. |
| Support correspondence. | Tracking and closing an open complaint. | A limited period after the file closes. |
| Cookie records. | Keeping the session open, remembering preferences. | For the lifetime of the cookie. |
Grounds for processing
- Contract performance: opening the account, accepting a bet, making a payment.
- Legal obligation: age checks, identity verification, record keeping.
- Legitimate interest: blocking fraud, bot use and multiple accounts.
- Explicit consent: sending bonus announcements and campaign messages.
You can withdraw consent to notifications at any time. This does not close your account; it only stops marketing messages.
Cookie use
Cookies are small records kept in your browser. Without essential cookies the session cannot stay open and the site does not work. Preference cookies remember language and screen settings. Measurement cookies show in aggregate which sections get used. They are not used to identify one player.
Cookies can be removed or blocked in your browser settings. Blocking essential cookies means the login will not complete.
Data sharing
- Payment providers: limited to what completing the transaction requires.
- Game studios: to verify a round's outcome and the bet record.
- KYCAID identity verification service: to confirm age and account ownership.
- Competent authorities: when the law requires it, within the scope requested.
Data is not sold for advertising and lists are not rented to third parties. Our service providers process data only on our behalf and instructions.
Data security
The connection between the site and your browser is encrypted. Passwords are stored in an irreversible form. Nobody, support staff included, can see your password. Access rights follow the job. Only the payments team views payment records. Only the assigned team views a complaint file.
Part of account security sits with you. Do not reuse your password on another site. Do not share a verification code with anyone. Do not leave a session open on an unfamiliar device.
Your rights
- You can request a copy of the data held about you.
- You can request correction of wrong or incomplete details.
- You can request deletion of data outside the legal retention duty.
- You can object to marketing messages and withdraw consent.
Send a request through support. Closing an account does not delete all data at once: payment and betting records are kept until the legal period ends, then deleted. A self exclusion record is kept for its term so the exclusion works as intended; this is explained on the Responsible Gaming page. The route for a dispute about data processing is on the Player Complaint Policy page.
Changes to this policy
This policy may change over time. The version published on the site is always the current one and applies from publication. A change that widens the data collected or the sharing scope is announced to the contact address on your account.