Gambling is entertainment, not a source of income. Over time the edge always sits with the house, so the money set aside for play should be money you can afford to lose. This page covers the tools available to keep play under control and the signs that suggest it is time to step back.
The 18 age limit
Opening an account and playing at Lüks Casino requires being 18 years old. An account opened by hiding one's age is closed, its bets are voided and no winnings are paid. Deposited money is returned to the account holder. Proof of age may be requested.
Tools for keeping control
Every tool below is switched on through support. Tightening a tool takes effect right away. Loosening one only takes effect once its waiting period ends. This stops protection being lifted on a momentary decision.
| Tool | What it does | Term |
|---|---|---|
| Deposit limit. | Caps the amount you can deposit in a period. | Daily, weekly or monthly. |
| Loss limit. | Caps the net amount you can lose in a period. | Daily, weekly or monthly. |
| Stake limit. | Caps the amount staked on one bet or one round. | Until you lift it. |
| Session time. | Closes the session once the set time runs out. | Set per session. |
| Short break. | Closes the account to play for a while, without deleting it. | From 24 hours to 30 days. |
| Self exclusion. | Closes login entirely and stops bonus notifications. | Requestable once every 90 days. |
Warning signs
If several of the points below sound familiar, it may be time to stop playing and take stock.
- You deposit more than planned to win back what you lost.
- You play with money set aside for rent, bills or debt.
- You hide how much you play from people close to you.
- You feel restless when not playing and think about it constantly.
- You give play the time meant for sleep, work or family.
- You borrow money or sell belongings in order to play.
Protection of minors
Keeping children away from your account is your responsibility. Do not leave a session open on a shared computer. Do not save the password in the browser. Do not keep a payment instrument within easy reach. Parental control software at home remains the most practical way to block gambling sites at device level.
How to ask for help
If you feel you have lost control, switch on a tool first: a short break or self exclusion works fastest. A self exclusion request is confirmed through a link sent to your registered email. A new request cannot be filed within its term, and a repeat request is possible no sooner than 30 days after the previous one. Sending the request through support is enough; no reason needs to be given. An addiction helpline in your country can also help, since free and confidential support is available in many places.
If you are worried about someone close to you, you cannot close that person's account yourself. You can report the situation to support and encourage them to request self exclusion. Limits and exclusion records are kept under the Privacy Policy. General rules on closing an account are on the Terms of Use page.